Information submitted through this site is used to respond to your service request, appointment inquiry, career application, or support question.
Form submissions are routed through CI Web Group's platform relay to the appropriate business systems.
Information We Collect
We may collect information you give us directly, including:
- Name, email address, phone number, and mailing address
- Service address and details about your property or equipment
- Billing information
- Service history and maintenance records
- Your messages and correspondence with our team
We also collect some information automatically when you visit this website, such as your IP address, browser type, device information, and the pages you view.
How We Use Your Information
We use what we collect to:
- Schedule, provide, and complete the service you asked for
- Send invoices and process payment
- Send appointment confirmations, service reminders, and maintenance notices
- Answer your questions and provide support
- Improve our service and this website
- Meet our legal obligations
Information Sharing
We do not sell your personal information. We share it with the service providers who help us run the business — for example scheduling software, payment processors, and our website platform — and they are contractually required to protect it. We may also disclose information where the law requires it, or to protect the safety and rights of our customers, our team, or the public.
Data Security
We use industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including encryption, secure servers, and restricting who on our team can see personal data. No method of transmitting information over the internet is completely secure, so we cannot promise absolute security.
Payment Security
We do not collect or store credit card, debit card, or bank account numbers through this website. No page on this site asks you to enter card details. If you apply for financing, you leave this website and complete the application on the lender's own secure system, where their privacy policy and security practices apply. Payment for completed work is handled directly with our office through our payment processor, and card details are handled by that processor rather than stored by us.
Cookies
This website uses cookies and similar technologies to make the site work, understand how it is used, and remember your preferences. You can control cookies through your browser settings or through the cookie banner on this site, and you can change your choice at any time. Turning cookies off may limit some functionality. See Your Privacy Choices below for the analytics and advertising opt-out.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your personal information
- Opt out of marketing communications
- Object to or restrict certain uses of your information
To exercise any of these, use the contact details at the end of this page. California residents have additional rights, set out under Your Privacy Choices.
SMS Terms
If you opt in to text messages, message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Your Privacy Choices
Your California Privacy Rights: Do Not Sell or Share My Personal Information
This section is for California residents and explains your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
We do not sell your personal information for money. This website does run measurement and advertising technology, and we want to be specific about what:
- Google Tag Manager — the container that loads the tags listed below.
- Google Analytics 4 — site traffic and page-performance measurement.
- Google Ads conversion tracking — where we run Google Ads campaigns, this measures which ads lead to enquiries, and may allow advertising to be shown to people who have visited this site before.
- Call tracking and marketing attribution — a third-party tag that records which marketing source brought you to the site so phone and form enquiries can be attributed.
Under California law, that kind of analytics and advertising activity can count as "selling" or "sharing" personal information for cross-context behavioral advertising. Because of that, we give you a way to opt out.
How to opt out of the sale or sharing of your personal information:
- Global Privacy Control (GPC): we honor the GPC browser signal as a valid opt-out. If your browser sends GPC, advertising storage, advertising user data, and ad personalization are denied automatically on this site, with no action needed from you. GPC does not by itself switch off analytics measurement — to opt out of that as well, use one of the options below.
- By phone or email: call (847) 729-9190 or email [email protected] and tell us you want to opt out of the sale or sharing of your personal information. This is the option to use if you want your request recorded and applied by us directly.
- In your browser: you can block or delete cookies for this site through your browser settings, and most browsers let you turn off third-party cookies entirely.
- On this site: choose Reject optional in the cookie banner. This turns off analytics and advertising storage, advertising user data, and ad personalization for your visit, and we remember your choice when you come back. Choosing Accept all turns them back on. To change a saved choice, clear this site's cookies and site data in your browser and the banner will ask again.
As a California resident, you also have the right to:
- Know and access: request the categories and specific pieces of personal information we have collected about you, where we got it, why we collected it, and who we shared it with.
- Delete: request that we delete personal information we collected from you, subject to legal exceptions.
- Correct: request that we fix inaccurate personal information.
- Limit use of sensitive personal information: we do not collect sensitive personal information through this website beyond what you choose to type into a form.
- Non-discrimination: we will not deny you service, charge you a different price, or provide a different level of service because you exercised any of these rights.
To make any of these requests, call (847) 729-9190, email [email protected], or write to GV's Heating & Cooling, 1606 Barclay Blvd, Buffalo Grove, IL 60089. We will verify your request using the information you provide and respond within the time the law allows. You may use an authorized agent to submit a request on your behalf.
Contact Us and Policy Updates
If you have any question about this policy or about how your information is handled, call (847) 729-9190, email [email protected], or write to GV's Heating & Cooling, 1606 Barclay Blvd, Buffalo Grove, IL 60089. We may update this policy as our practices or the law change, and the date below shows when it was last revised.
Last updated: October 30, 2026